National Press Club of Australia Refund Policy
Thank you for shopping with the National Press Club of Australia. We value your support and aim to provide exceptional service. Please review our refund policy below:
Prices and Taxation
- All prices are in Australian Dollars (AUD) and include GST (Goods and Services Tax).
Returns and Refunds
Products
- Faulty Products: Returns will only be accepted if the product is deemed faulty. Claims for faulty or damaged goods must be made within 7 days of receipt of the product.
- Replacement Policy: Products identified as faulty will be replaced at no charge to you.
- No Refunds: Refunds will not be issued for products.
Memberships
- Pro Rata Refunds: Pro rata refunds for memberships will be considered upon application. Each application will be assessed on a case-by-case basis.
Event Tickets
- Event Ticket Refunds: Applications for event ticket refunds must be received at least 48 hours prior to the event to be eligible for consideration.
How to Make a Claim
To submit a claim for faulty goods, membership refunds, or event ticket refunds:
- Contact Us: Please email npc@npc.org.au or call +61 2 6121 2199 with the following details:
- Your full name and contact information.
- Order or membership number.
- Description of the issue or request.
- Evidence: For faulty product claims, include photographs of the damage or fault.
Additional Information
- Claims received outside the specified timeframes will not be eligible for consideration.
- This policy is governed by Australian Consumer Law. Nothing in this policy is intended to exclude or limit your rights under Australian Consumer Law.
For further assistance, please reach out to us at:
National Press Club of Australia
npc.org.au
National Press Club of Australia
16 National Circuit, Barton ACT 2600
PO Box 6184, Kingston ACT 2604
+61 2 6121 2199
npc@npc.org.au
Thank you for supporting the National Press Club of Australia.
